Refund Policy

Refund Policy

Last updated: October 17, 2026 · Version 3.1

This policy does not limit your legal rights as a consumer, including your rights if the Service is faulty.

Your 14-day right to cancel

If you are a consumer in the EU or UK, you can normally cancel a purchase within 14 days. At checkout we ask whether you want your plan or credits to start right away. If you agree, you lose this right once they are added to your account. If you did not agree, contact Support within 14 days for a full refund.

When we refund money

  • Charged twice for the same purchase: we refund the extra charge.
  • Wrong amount because of an error on our side or the provider’s: we refund the difference.
  • Paid but nothing arrived and we cannot fix it: we refund the payment.
  • The Service is faulty and we cannot fix it in reasonable time: you get the remedies the law gives you.

When a video misses the mark

Ask for a credit review to get its credits back, up to the daily limit shown in your account. This gives credits, not cash. If a video fails on our side, its credits come back automatically.

When we do not refund

  • You changed your mind after your plan or credits started (see above).
  • Your account was closed for a serious breach of our Terms or Rules.
  • The free trial, which costs nothing.

How to ask

  1. Contact Support with your payment ID, account email and what happened. Please ask as soon as you can.
  2. We reply within 3 business days.
  3. Approved refunds go back to the original payment method. Your provider may take 5–10 business days. Crypto refunds are sent to a wallet you give us, in the same coin where possible.

Stopping your plan

A plan you pay once does not renew, so there is nothing to cancel. Your access continues until the end of the period you paid for.

If you chose “Renew every 30 days” with Telegram Stars, you can stop it at any time with “Stop renewing” on your Account page or in Telegram. Your plan runs to the end of the period already paid, and nothing more is taken. A renewal taken after you stopped it is refunded in Stars right away.

Contact

Billing questions: support@forgescene.com or Support.

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